Customer Service Representatives
Marketing, Sales and ServiceO*NET 43-4051.00United States
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints.
- Median annual earnings
- $44,609
- Projected change
- +0%
- Typical education
- High school diploma or less
- Employment
- 2.68M jobs
50th percentile, United States
2025 to 2035
54.8% of the workforce
Growing to 2.69M by 2035
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ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What customer service representatives do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $31,444
- 25th percentile
- $36,613
- 50th percentile
- $44,609
- 75th percentile
- $51,830
- 90th percentile
- $64,421
The gold marker shows the median. Half earn more than $44,609 and half earn less.
Employment outlook
2025 to 2035 projection
+0%average or slower
20252,683,800 jobs
2035 projected2,685,073 jobs
1,273 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 54.8%
- Some college
- 17.4%
- Bachelor's degree
- 14.2%
- Associate degree
- 13.7%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation
- Actively looking for ways to help people.
- Speaking
- Talking to others to convey information effectively.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management
- Managing one's own time and the time of others.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Persuasion
- Persuading others to change their minds or behavior.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Coordination
- Adjusting actions in relation to others' actions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Instructing
- Teaching others how to do something.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Mathematics
- Using mathematics to solve problems.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Customer Service Representatives103,486 postings
- 02Customer Service Associates27,048 postings
- 03Service Advisors10,445 postings
- 04Customer Service Specialists7,874 postings
- 05Call Center Representatives6,517 postings
- 06Client Service Representatives5,612 postings
- 07Customer Service Cashiers5,258 postings
- 08Guest Service Representatives4,649 postings
- 09Customer Experience Specialists3,953 postings
- 10Member Service Representatives3,812 postings
- 11Customer Service and Sales Representatives3,790 postings
- 12Customer Support Specialists3,531 postings
- 13Client Service Coordinators3,208 postings
- 14Customer Service Leads3,195 postings
- 15Client Service Associates2,976 postings
- 16Bilingual Spanish Customer Service Representatives2,938 postings
- 17Customer Care Representatives2,861 postings
- 18Customer Experience Associates2,549 postings
- 19Bilingual Customer Service Representatives2,474 postings
- 20Front End Associate Team Leaders2,295 postings
Top employers
- 01Domino's Pizza21,310 postings
- 02Walgreens Boots Alliance10,401 postings
- 03Circle K6,919 postings
- 04The Home Depot4,815 postings
- 05Robert Half4,538 postings
- 06TEKsystems4,317 postings
- 07Prime Time Healthcare3,815 postings
- 08Sherwin-Williams3,572 postings
- 09Teleperformance3,112 postings
- 10Dollar Tree3,087 postings
- 11U-Haul2,618 postings
- 12Kwik Trip2,513 postings
- 13Walmart2,414 postings
- 14Family Dollar2,263 postings
- 15Raising Cane's1,761 postings
- 16Planet Fitness1,489 postings
- 17Concentrix1,453 postings
- 18Datavant1,437 postings
- 19Cardinal Health1,318 postings
- 20H-E-B1,262 postings
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