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ASU for Life
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Frequently Asked Questions
Registration and account creation
How do I register/create an account?
Payment
What methods of payment are accepted?
How do I request a refund?
Are ASU for Life courses or certificates eligible for federal financial aid?
Are these courses covered by military benefits?
Courses and certificates
How long do I have access to my course?
How long does the average course or certificate program take to complete?
Are there any education or job-related prerequisites?
Who can take an ASU for Life course or certificate program?
Are the courses and certificate programs created by the professors at Arizona State University?
How do I access my credentials?
Technical support
Can I use my phone or tablet for taking these courses?
I am using my work-issued computer and having trouble. What should I do?
What browser should I be using?
I didn't receive my OTP email. What should I do?
I am having trouble logging in. What should I do?
Can I access my courses through the ASU Canvas App?
AI Recommender
How does the AI Recommender work?
What information do I need to provide?
Do I need to log in to use it?
How does ASU for Life use my responses?
Are these recommendations guaranteed to achieve my goal?
What should I do if I am not getting a result from the AI Recommender?
