Frequently Asked Questions

Begin by navigating to https://asuforlife.asu.edu/ and clicking on the "Login" button on the top right of the home page. After entering your email, you will receive a one-time password (OTP) to complete your login. If you already have an account you will be signed in. If you need to create an account you will be prompted to finish registration by providing your name, date of birth and agreeing to ASU's terms.

ASU for Life utilizes Stripe for payment, which supports a vast array of payment methods, including major credit/debit cards (Visa, Mastercard, Amex).

ASU for Life Refund Policy:

ASU for Life is dedicated to providing an exceptional course and learning experience. By submitting this form, our team will provide a review process that is sensitive to a learner's life circumstance and individual needs. If we find any indication that we failed to deliver a course experience as promised, we will provide a full refund. In all cases, the ASU team is committed to a fair and timely resolution. Learners who receive a refund will be removed from their respective course(s) and will no longer have access to course content.

Risk free refund options:

Self-paced courses:

• Requests received within 14 days of purchase will receive a full refund, must be no more than 50% complete
• After 14 days, you can receive a credit to apply to another course as long as you are no more than 50% complete
• After 60 days, no refunds or credit

Facilitated/scheduled courses:

• Requests received within 7 days of the course start date will receive a full refund, must be no more than 50% complete
• After 7 days, you can receive a credit to apply to another course as long as you are no more than 50% complete
• After 14 days, no refunds or credit

ASU for Life courses are not eligible for Financial Aid.

These courses are not currently covered by any military benefit.

Self-Paced Programs

You'll have access until you've completed the course. While there is no deadline to complete courses, you'll want to keep a consistent pace so your new knowledge stays fresh.

Scheduled Programs

Access to the courses will remain during the full duration of the program. While the end date to submit course work may vary from course to course, you will remain having access to the material for a minimum of 1 year after the course start date for future review and reference.

Since most of our courses and certificate programs are self-paced, it mostly depends on the individual. However, each course description will give you an estimated time of completion. Scheduled courses will provide a clear start and end date.

No, ASU for Life offerings do not require an application and you do not need any prerequisites to participate. To be successful in our programs, we recommend English language fluency and computer literacy.

ASU for Life courses are open to anyone who wants to register. If you're looking to gain new skills for your current job, want to obtain new skills to work towards a promotion, or even want to change jobs completely, there are courses for you.

All ASU for Life courses are either created by ASU faculty or officially approved by ASU faculty. That means that as a professional you have access to high-quality courses and certificate programs created or approved by the same faculty at Arizona State University, which is ranked #1 in innovation by U.S News & World report.

Credentials for completed courses and certificates will be available for download within Canvas.

Tablets (iPads and Android tablets) and mobile devices (iPhones and Android phones) are not recommended. A laptop or desktop PC is preferred.

Employer-issued computers have potential firewall restrictions that may limit your ability to access course content or receive emails. If you are using a work computer, please work directly with your employer to ensure it is compatible with the platform requirements.

For best performance, Canvas courses should be used on the current or previous major releases of Chrome, Firefox, Edge, or Safari. Because the Canvas LMS is built using web standards, Canvas courses run on Windows, Mac, Linux, iOS, Android, or any other device with a modern web browser.

For a current list of supported browsers, please visit this page.

We recommend checking your spam folder after waiting a few minutes. If you have not received your OTP via email and have tried to request it again with no result, please email asuforlifeteam@asu.edu for support.

Ensure your device has no firewall restrictions. Clear your cache and cookies, then try logging in at https://asuforlife.asu.edu/ on a supported browser, a list of which can be found here.

• How do I clear my browser cache on a PC?
• How do I clear my browser cache on a MAC?

If you are still experiencing issues logging in, please email asuforlifeteam@asu.edu with a screenshot and a brief description of the login error you are experiencing.

No, you will need to log into https://asuforlife.asu.edu/ to access your courses.

The ASU for Life AI Recommender uses your goals and background to match you with courses and certificate programs in our catalog. It analyzes what you share and suggests options that best fit your needs, along with explanations for each recommendation.

You'll answer three short questions: 1) what brings you here, 2) your goal in your own words, and 3) your education level and work experience.

This helps the tool tailor recommendations to your starting point.

No. You can use the Recommender without an account. Logging in is only required if you want to save your recommendations or enroll in a course or program or refine your results by chatting with the tool.

Your inputs help generate your recommendations and also help us improve the tool over time. They're stored anonymously and are not linked to your account. Chat interactions with the tool while logged in are associated with your account. If you choose to save your recommended courses those courses will be associated with your account.

Recommendations are advisory guidance based on the information you provide. They're a helpful starting point but don't guarantee a specific career or life outcome.

Try rewording your goal or adding more detail about what you want to achieve. It's also possible that ASU for Life doesn't currently offer courses that match your specific interests. In some cases, the Recommender may not return results if the input appears unrealistic, unsafe, or outside the scope of learning opportunities we can provide. You can explore our full catalog of Courses and Certificates in the Catalog tab.