Interviewers, Except Eligibility and Loan
Business, Management and AdministrationO*NET 43-4111.00United States
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form.
- Median annual earnings
- $45,765
- Projected change
- −5%
- Typical education
- High school diploma or less
- Employment
- 159.43K jobs
50th percentile, United States
2025 to 2035
42.4% of the workforce
Growing to 151.5K by 2035
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Build the skills
ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What interviewers, except eligibility and loan do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Identify and report problems in obtaining valid data.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Review data obtained from interview for completeness and accuracy.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Assist individuals in filling out applications or questionnaires.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Supervise or train other staff members.
- Prepare reports to provide answers in response to specific problems.
- Meet with supervisor daily to submit completed assignments and discuss progress.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $33,504
- 25th percentile
- $37,951
- 50th percentile
- $45,765
- 75th percentile
- $53,118
- 90th percentile
- $64,716
The gold marker shows the median. Half earn more than $45,765 and half earn less.
Employment outlook
2025 to 2035 projection
−5%projected to decline
2025159,427 jobs
2035 projected151,504 jobs
7,923 fewer positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 42.4%
- Associate degree
- 33.5%
- Certificate
- 17.1%
- Some college
- 5.9%
- Bachelor's degree
- 0.9%
- Master's or Professional degree
- 0.2%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
- Talking to others to convey information effectively.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Service Orientation
- Actively looking for ways to help people.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Time Management
- Managing one's own time and the time of others.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Persuasion
- Persuading others to change their minds or behavior.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Coordination
- Adjusting actions in relation to others' actions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Instructing
- Teaching others how to do something.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Mathematics
- Using mathematics to solve problems.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Field Interviewers673 postings
- 02Interviewers373 postings
- 03Survey Party Chiefs271 postings
- 04Forensic Interviewers147 postings
- 05Field Representatives128 postings
- 06Screening Specialists99 postings
- 07Survey Interviewers96 postings
- 08Research Interviewers74 postings
- 09Unemployment Claims Specialists70 postings
- 10Telephone Interviewers67 postings
- 11Census Enumerators47 postings
- 12Bilingual Field Interviewers45 postings
- 13Specimen Collectors42 postings
- 14Market Research Interviewers41 postings
- 15Survey Takers32 postings
- 16High School Interns25 postings
- 17Skip Tracers24 postings
- 18Bilingual Spanish Customer Service Representatives23 postings
- 19Online Survey Takers23 postings
- 20Outbound Sales Representatives23 postings
Top employers
- 01RTI International330 postings
- 02Westat307 postings
- 03Prolific Academic Ltd.275 postings
- 04United States Census Bureau139 postings
- 05Cai106 postings
- 06Averhealth94 postings
- 07Specimen Specialists Of America81 postings
- 08Commonwealth Of Pennsylvania74 postings
- 09Aarp Foundation56 postings
- 10Clinilabs42 postings
- 11Kaiser Permanente27 postings
- 12LifeBook Memoirs23 postings
- 13Emory University21 postings
- 14Noor Staffing21 postings
- 15Amazon20 postings
- 16Fls Connect18 postings
- 17ManpowerGroup18 postings
- 18University of Minnesota17 postings
- 19Adfix Sign Holding LTD16 postings
- 20Ewald And Wasserman Research15 postings
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