Social and Community Service Managers
Business, Management and AdministrationO*NET 11-9151.00United States
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits.
- Median annual earnings
- $79,425
- Projected change
- +10.3%
- Typical education
- Bachelor's degree
- Employment
- 232.01K jobs
50th percentile, United States
2025 to 2035
50.4% of the workforce
Growing to 255.93K by 2035
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ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What social and community service managers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Direct activities of professional and technical staff members and volunteers.
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
- Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
- Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
- Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Recruit, interview, and hire or sign up volunteers and staff.
- Implement and evaluate staff, volunteer, or community training programs.
- Research and analyze member or community needs to determine program directions and goals.
- Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
- Speak to community groups to explain and interpret agency purposes, programs, and policies.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $51,648
- 25th percentile
- $63,048
- 50th percentile
- $79,425
- 75th percentile
- $103,196
- 90th percentile
- $134,906
The gold marker shows the median. Half earn more than $79,425 and half earn less.
Employment outlook
2025 to 2035 projection
+10.3%faster than average
2025232,011 jobs
2035 projected255,934 jobs
23,923 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- Bachelor's degree
- 50.4%
- Master's or Professional degree
- 32%
- Associate degree
- 8.2%
- High school diploma or less
- 7.2%
- Some college
- 2.2%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Service Orientation
- Actively looking for ways to help people.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management
- Managing one's own time and the time of others.
- Coordination
- Adjusting actions in relation to others' actions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Speaking
- Talking to others to convey information effectively.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Instructing
- Teaching others how to do something.
- Persuasion
- Persuading others to change their minds or behavior.
- Negotiation
- Bringing others together and trying to reconcile differences.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Directors of Social Services3,405 postings
- 02Social Services Managers158 postings
- 03Youth Development Directors148 postings
- 04Mental Health & Wellbeing Practitioners133 postings
- 05Social Services Case Managers110 postings
- 06Human Services Case Managers98 postings
- 07Supports Coordinators/Case Managers93 postings
- 08Program Directors86 postings
- 09Social Services Supervisors81 postings
- 10Directors of Social Work78 postings
- 11Youth Development Leaders72 postings
- 12Team Leads64 postings
- 13Directors of Family Services58 postings
- 14Children’s Wellbeing Practitioners56 postings
- 15Directors of Health and Human Services55 postings
- 16Family Services Supervisors54 postings
- 17Qualified Intellectual Disabilities Professionals52 postings
- 18Executive Directors46 postings
- 19Human Services Program Managers44 postings
- 20Family Case Managers43 postings
Top employers
- 01YMCA304 postings
- 02Care Lync101 postings
- 03State of Washington78 postings
- 04State of South Carolina77 postings
- 05Genesis Administrative Services66 postings
- 06The Salvation Army59 postings
- 07BrightSpring Health Services58 postings
- 08Life Care Centers of America57 postings
- 09Boys & Girls Clubs Of America55 postings
- 10State of Arkansas54 postings
- 11Signature Healthcare50 postings
- 12Trilogy Health Services45 postings
- 13Commonwealth Of Virginia43 postings
- 14Department Of Human Services41 postings
- 15State of Delaware38 postings
- 16State of Indiana33 postings
- 17Boys & Girls Clubs Of Northeast Florida32 postings
- 18CVS Health30 postings
- 19Genesis HealthCare29 postings
- 20Healthcare Employment Network29 postings
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