Correspondence Clerks
Business, Management and AdministrationO*NET 43-4021.00United States
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence.
- Median annual earnings
- $46,800
- Projected change
- +1.6%
- Typical education
- High school diploma or less
- Employment
- 4.31K jobs
50th percentile, United States
2025 to 2035
42.9% of the workforce
Growing to 4.38K by 2035
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Build the skills
ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What correspondence clerks do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Maintain files and control records to show correspondence activities.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
- Compile data from records to prepare periodic reports.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Route correspondence to other departments for reply.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $33,301
- 25th percentile
- $38,605
- 50th percentile
- $46,800
- 75th percentile
- $56,098
- 90th percentile
- $64,522
The gold marker shows the median. Half earn more than $46,800 and half earn less.
Employment outlook
2025 to 2035 projection
+1.6%average or slower
20254,314 jobs
2035 projected4,383 jobs
69 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 42.9%
- Associate degree
- 28.1%
- Some college
- 17.4%
- Bachelor's degree
- 11.6%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
- Talking to others to convey information effectively.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Service Orientation
- Actively looking for ways to help people.
- Time Management
- Managing one's own time and the time of others.
- Coordination
- Adjusting actions in relation to others' actions.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Persuasion
- Persuading others to change their minds or behavior.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Mathematics
- Using mathematics to solve problems.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Instructing
- Teaching others how to do something.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Prior Authorization Specialists1,154 postings
- 02Pre-Authorization Specialists161 postings
- 03Prior Authorization Pharmacy Technicians77 postings
- 04Insurance Verification/Authorization Clerks69 postings
- 05Authorization Representatives64 postings
- 06Authorization Specialists63 postings
- 07Prior Authorization Representatives61 postings
- 08Referral and Authorization Specialists43 postings
- 09Insurance Authorization Specialists13 postings
- 10Correspondence Specialists9 postings
- 11Correspondence Clerks4 postings
- 12Correspondence Representatives3 postings
- 13Prior Authorization Nurses2 postings
- 14Revenue Cycle Specialists2 postings
- 15Authorization Clerks1 postings
- 16Authorization and Referral Coordinators1 postings
- 17Health Information Management Specialists1 postings
- 18Hematologists/Oncologists1 postings
- 19Intake/Authorization Coordinators1 postings
- 20Otolaryngologists1 postings
Top employers
- 01Cardinal Health104 postings
- 02Core Medical & Wellness79 postings
- 03Baylor Scott & White Health53 postings
- 04Onco36028 postings
- 05Caremed Specialty Pharmacy24 postings
- 06Medix21 postings
- 07TEKsystems18 postings
- 08Actalent17 postings
- 09Hartford HealthCare16 postings
- 10Blink Health13 postings
- 11Integrated Services For Behavioral Health13 postings
- 12Boston Medical Center10 postings
- 13Mountain View Hospital10 postings
- 14Amerita9 postings
- 15BJC HealthCare9 postings
- 16Emplify Health9 postings
- 17Mass General Brigham9 postings
- 18Morley Agency9 postings
- 19Signature Performance9 postings
- 20The Iowa Clinic, P.C.9 postings
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