Overview
Whether you're leading a team or participating in one, effective communication is essential for group success. Developed with CommLabASU, this course explores the fundamentals of team dynamics, conflict resolution, and active listening. Through real-world examples, interactive exercises, and reflective prompts, you'll gain tools to improve group interactions and outcomes.
Key Benefits
- Build productive team cultures
- Enhance group communication strategies
- Resolve conflict constructively
- Strengthen team feedback practices
- Apply active listening techniques
What’s Included
- Scenarios on building positive team cultures
- Interactive exercises on conflict resolution and team feedback
- Infographics outlining team roles and meeting strategies
- Practice activities using communication models like HURIER
- Case-based knowledge checks to reinforce group dynamics concepts
Course Modules
Learn to identify the causes of unproductive cultures and implement strategies for building mutual understanding, shared values, and inclusive communication.
Certificate programs
This course is a part of the following certificate programs:
Who this course is designed for
- Professionals working in team-based environments
- New and experienced managers seeking better communication practices
- HR specialists and facilitators building collaborative teams
- Anyone looking to strengthen their teamwork and leadership skills
Outcomes
By the end of this course, you’ll be able to:
- Foster a positive and inclusive team culture
- Facilitate meetings with purpose and clarity
- Use active listening to build stronger team relationships
- Navigate and resolve team conflicts effectively
- Deliver and receive feedback in a constructive, actionable way
Practical skills you will develop
This program equips learners with vital skills to thrive in today's complex workforce. Key skills include:
Conflict resolution
Teamwork
Communication
Active listening
Meeting facilitation
Feedback
Connect with our team
Complete a brief form to get program recommendations and answers to your questions.