Professional Skills: Emotional Intelligence

Build deeper self-awareness and workplace empathy through emotional intelligence.

$99

Online - self-paced

8 Hours to complete

Overview

In today’s dynamic workplace, emotional intelligence (EI) is a key differentiator of professional success. Designed by ASU’s College of Integrative Sciences and Arts, this self-paced course helps you understand, express, and manage emotions to enhance both personal and professional relationships. Through real-world applications and reflective exercises, you'll build practical skills to recognize core emotions, apply emotional reasoning, and deepen your ability to connect with others. This interactive learning experience empowers you to leverage emotional insight for better communication, decision-making, and well-being.

Key Benefits

  • Improve communication through better emotional awareness
  • Gain tools to manage stress, conflict, and uncertainty
  • Learn to interpret non-verbal cues and emotional context
  • Strengthen decision-making with emotional insight
  • Enhance collaboration and workplace relationships

What’s Included

  • Clear definitions and frameworks for understanding core emotions
  • Interactive scenarios to practice emotional perception and reasoning
  • Reflection prompts for real-world application and self-assessment
  • Tools and guides for managing emotions in high-stress situations
  • Culturally-informed insights into emotional expression and interpretation

Course Modules

Understand how to recognize emotional cues using all five senses. Explore core emotions—happiness, sadness, anger, fear, disgust, and surprise—and learn to assess their intensity in various contexts.

Certificate programs

This course is a part of the following certificate programs:

Emotional Intelligence and Resilience Professional Certificate
Emotional Intelligence and Resilience Professional Certificate
$349
Collaboration Professional Certificate
Collaboration Professional Certificate
$299

Who this course is designed for

  • Professionals seeking to enhance leadership and interpersonal skills
  • Managers looking to better support diverse teams
  • Individuals navigating emotionally complex work environments
  • Anyone interested in personal development and self-awareness
  • HR or organizational development practitioners building emotional literacy in the workplace

Outcomes

By the end of this course, you’ll be able to:

  • Identify and assess core emotional states in yourself and others
  • Integrate emotions into effective communication and problem-solving
  • Recognize emotional triggers and adjust responses in real time
  • Foster trust, empathy, and collaboration in professional settings
  • Develop strategies to support well-being and emotional resilience

Practical skills you will develop

This program equips learners with vital skills to thrive in today's complex workforce. Key skills include:

Interpersonal communications
Emotional intelligence
Socialization

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