Professional Skills: Digital Communication
Learn how to navigate emotional expression in digital spaces with confidence. This course equips professionals with actionable strategies to reduce miscommunication and strengthen digital connections.
$99
Total: Course cost
8 Hours to complete
4 modules
Online - self-paced
Learning modality
Earn a credential
View credential
$99
Total: Course cost
8 Hours to complete
4 modules
Online - self-paced
Learning modality
Earn a credential
View credential
$99
Total: Course cost
8 Hours to complete
4 modules
Online - self-paced
Learning modality
Earn a credential
View credential
$99
Total: Course cost
8 Hours to complete
Duration
Online - self-paced
Overview
From texts and emails to video conferences and chat platforms, digital communication is part of daily professional life. Yet conveying and interpreting emotion in these spaces can be challenging. This self-paced course, led by Dr. Nicholas Proferes of ASU's School of Social and Behavioral Sciences, explores how to express, decode and manage emotion effectively in digital settings. Learners will explore the foundations of the communication process, examine the unique barriers and biases present in online platforms, and develop skills to overcome miscommunication with empathy and clarity.
Key Benefits:
- Learn to communicate emotion clearly across digital platforms
- Strengthen your understanding of communication theory
- Minimize miscommunication in team or cross-cultural settings
- Build emotional intelligence in professional communication
What’s Included:
- Strategies for expressing and interpreting emotions in text, video, and chat
- Interactive modules on communication models and feedback loops
- Exercises to recognize and respond to digital miscommunication
- Tools for choosing the most effective medium for digital expression
- Visual guides on decoding emotional cues and reducing communication noise
Course Modules
Certificate programs
This course is a part of the following certificate programs:
Who this course is designed for
- Professionals who frequently communicate through digital tools like email, Slack, or video conferencing
- Team leaders and managers seeking to improve workplace communication
- Individuals working across diverse teams or global cultures
- Individuals working in public- or consumer-facing roles managing relationships in digital settings
Outcomes
By the end of this course, you’ll be able to:
- Communicate emotion effectively across digital platforms
- Choose appropriate media for different types of messages
- Ask clarifying questions to reduce misunderstandings
- Apply emotional intelligence to online interactions
- Respond thoughtfully to digital miscommunication
Practical skills you will develop
This program equips learners with vital skills to thrive in today's complex workforce. Key skills include:
Connect with our team
Complete a brief form to get program recommendations and answers to your questions.