Conflict is unavoidable, but managing it effectively starts with knowing how to assess it. Assessing Conflict, developed by ASU’s Sandra Day O’Connor College of Law, equips professionals with the tools to evaluate the nature, causes, and potential responses to conflict in workplace. You'll explore practical frameworks for identifying conflict, understanding its dynamics, and navigating interpersonal and institutional disputes.

Through interactive exercises, self-reflection, and real-world scenarios, you'll learn how to listen actively, ask strategic questions, and anticipate reactions to create more constructive outcomes. Whether you're addressing team tensions or organizational challenges, this course gives you a foundational conflict assessment toolkit to respond with clarity and confidence.

Key Benefits

• Gain frameworks to recognize and evaluate different conflict types
• Build self-awareness to improve conflict response strategies
• Strengthen workplace communication and negotiation skills
• Learn to anticipate and manage conflict reactions
• Develop tools for resolution in complex environments

What’s Included

• Conflict type breakdown guides for internal, interpersonal, and institutional disputes
• Visual conflict mapping tools and downloadable infographics
• Guided exercises on identifying conflict responses and root causes
• Interactive assessments for self-awareness and behavior patterns
• Application prompts to build reflective and analytical conflict assessment skills