$299
Total certificate cost
Online - self-paced
Learning modality
32 Hours to complete
4 courses
Overview
In today's fast-paced, high-stakes environments, conflict is inevitable. The Conflict Management Certificate, developed by ASU’s Sandra Day O’Connor College of Law, provides professionals with a comprehensive framework to approach conflict constructively across all stages — from assessment to resolution.
This certificate bundles four highly targeted, self-paced courses—Assessing Conflict, Managing Conflict, Negotiation, and Resolving and Transforming Conflict—to help professionals respond with emotional intelligence, strategic communication, and collaborative solutions. Whether you lead teams, support operations, or manage client relationships, this program helps you turn conflict into opportunity.
Key Benefits
- Build a complete, actionable conflict resolution toolkit
- Learn to assess, manage, negotiate, and transform conflict
- Apply real-world strategies grounded in behavioral science
- Improve communication, collaboration, and leadership outcomes
- Earn a certificate of completion from ASU
What’s Included
- Four self-paced, stackable microcourses
- Downloadable tools, infographics, and reflection guides
- Interactive exercises based on real-world scenarios
- Behavioral frameworks for conflict across workplace settings
- Capstone-style applications to reinforce learning
Courses within certificate
Strong negotiation skills are vital for closing deals, managing projects and resolving workplace tension. Negotiation, developed by ASU’s Sandra Day O’Connor College of Law, provides a step-by-step guide to preparing for, engaging in and succeeding at negotiations of all types.
Through self-paced, interactive learning, you’ll uncover how your brain influences decision-making, identify and refine your unique negotiation strengths, and apply practical tools for planning, offering, and reaching mutually beneficial solutions. This course emphasizes collaborative negotiation, helping you move beyond competition toward shared success.
Key Benefits
- Identify and develop core negotiation skills
- Build empathy, assertiveness and flexibility
- Learn frameworks for planning and offering
- Gain real-world confidence through practice
- Apply tools across professional and personal settings
What’s Included
- Personal negotiation style assessment and skill-building toolkit
- Structured BATNA planning templates and strategy guides
- Interactive modules on timing, framing, and counteroffer techniques
- Video scenarios simulating common negotiation challenges
- Planning frameworks and job aids for collaborative deal-making
Who this certificate is designed for
- Team leaders, managers, and executives
- HR professionals, mediators, and DEI facilitators
- Project managers and client-facing professionals
- Anyone navigating team dynamics, feedback conversations, or role-based conflict
- Professionals seeking practical, applicable conflict resolution skills
Outcomes
By the end of this certificate, you’ll be able to:
- Identify and categorize conflict types and reactions
- Manage interpersonal tensions across in-person and digital formats
- Prepare for and engage in win-win negotiations
- Apply resolution strategies that foster collaboration and trust
- Follow through on solutions to create lasting change
Practical skills you will develop
This program equips learners with vital skills to thrive in today's complex workforce. Key skills include:
Program support
Have additional questions?
Please reach out directly to cc-suport@asu.edu for support with this program.
Connect with our team
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