Patient Representatives
Health ScienceO*NET 29-2099.08United States
Assist patients in obtaining services, understanding policies and making health care decisions.
- Median annual earnings
- $50,530
- Projected change
- +9.4%
- Typical education
- High school diploma or less
- Employment
- 189.36K jobs
50th percentile, United States
2025 to 2035
26.7% of the workforce
Growing to 207.08K by 2035
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These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What patient representatives do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Interview patients or their representatives to identify problems relating to care.
- Refer patients to appropriate health care services or resources.
- Maintain knowledge of community services and resources available to patients.
- Explain policies, procedures, or services to patients using medical or administrative knowledge.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
- Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
- Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $37,952
- 25th percentile
- $44,116
- 50th percentile
- $50,530
- 75th percentile
- $65,081
- 90th percentile
- $87,758
The gold marker shows the median. Half earn more than $50,530 and half earn less.
Employment outlook
2025 to 2035 projection
+9.4%faster than average
2025189,362 jobs
2035 projected207,083 jobs
17,721 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 26.7%
- Master's or Professional degree
- 23.2%
- Bachelor's degree
- 15.3%
- Certificate
- 12.2%
- Some college
- 11.8%
- Associate degree
- 10.9%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Service Orientation
- Actively looking for ways to help people.
- Speaking
- Talking to others to convey information effectively.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Coordination
- Adjusting actions in relation to others' actions.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Persuasion
- Persuading others to change their minds or behavior.
- Time Management
- Managing one's own time and the time of others.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Instructing
- Teaching others how to do something.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Patient Service Representatives17,535 postings
- 02Patient Access Representatives12,060 postings
- 03Patient Access Specialists4,585 postings
- 04Patient Service Specialists3,738 postings
- 05Intake Coordinators3,434 postings
- 06Admissions Coordinators2,865 postings
- 07Patient Care Associates2,362 postings
- 08Medical Office Assistants2,357 postings
- 09Registrars2,226 postings
- 10Patient Coordinators2,152 postings
- 11Patient Navigators2,094 postings
- 12Patient Account Representatives1,890 postings
- 13Medical Office Receptionists1,719 postings
- 14Patient Access Associates1,672 postings
- 15Care Navigators1,635 postings
- 16Patient Registrars1,460 postings
- 17Patient Advocates1,415 postings
- 18Patient Representatives1,338 postings
- 19Patient Safety Attendants1,197 postings
- 20Patient Services Associates1,130 postings
Top employers
- 01HCA Healthcare1,832 postings
- 02Mercy1,656 postings
- 03Intermountain Health1,267 postings
- 04Trinity Health1,158 postings
- 05Cleveland Clinic1,130 postings
- 06United States Department of Veterans Affairs1,085 postings
- 07University of Pittsburgh Medical Center1,027 postings
- 08Aspen Dental993 postings
- 09TEKsystems967 postings
- 10CHRISTUS Health919 postings
- 11AdventHealth918 postings
- 12Advocate Aurora Health870 postings
- 13Mercyhealth859 postings
- 14Conifer Revenue Cycle Solutions733 postings
- 15UCHealth (Colorado)698 postings
- 16UnitedHealth Group685 postings
- 17Providence678 postings
- 18Baylor Scott & White Health666 postings
- 19Sanford Health638 postings
- 20Robert Half597 postings
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