Concierges
Hospitality and TourismO*NET 39-6012.00United States
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
- Median annual earnings
- $38,970
- Projected change
- +6.7%
- Typical education
- High school diploma or less
- Employment
- 52.98K jobs
50th percentile, United States
2025 to 2035
50% of the workforce
Growing to 56.55K by 2035
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These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What concierges do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Arrange childcare services for guests.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Assist guests with special needs by providing equipment such as wheelchairs.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
- Arrange for the replacement of items lost by travelers.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Arrange for interpreters or translators when patrons require such services.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $31,514
- 25th percentile
- $35,589
- 50th percentile
- $38,970
- 75th percentile
- $47,417
- 90th percentile
- $57,719
The gold marker shows the median. Half earn more than $38,970 and half earn less.
Employment outlook
2025 to 2035 projection
+6.7%faster than average
202552,978 jobs
2035 projected56,548 jobs
3,570 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 50%
- Some college
- 27.3%
- Certificate
- 9.1%
- Bachelor's degree
- 9.1%
- Associate degree
- 4.6%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Service Orientation
- Actively looking for ways to help people.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking
- Talking to others to convey information effectively.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Coordination
- Adjusting actions in relation to others' actions.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Persuasion
- Persuading others to change their minds or behavior.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Time Management
- Managing one's own time and the time of others.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Mathematics
- Using mathematics to solve problems.
- Instructing
- Teaching others how to do something.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Concierges10,231 postings
- 02Front Desk Concierges1,492 postings
- 03Member Concierges1,209 postings
- 04Concierge Security Officers1,157 postings
- 05Concierges/Receptionists734 postings
- 06Concierge Associates663 postings
- 07Patient Concierges584 postings
- 08Spa Concierges565 postings
- 09Loyalty Managers511 postings
- 10Clinical Concierges/Medical Assistants443 postings
- 11Night Concierges426 postings
- 12Service Concierges412 postings
- 13Front Desk Agents402 postings
- 14Security Concierges395 postings
- 15Patient Experience Concierges372 postings
- 16Welcome Coordinators358 postings
- 17Leasing Specialists346 postings
- 18Concierge Specialists322 postings
- 19Client Concierges305 postings
- 20Lead Concierges296 postings
Top employers
- 01GardaWorld1,172 postings
- 02Marriott International920 postings
- 03Life Time840 postings
- 04Colleyville Lifetime Fitness822 postings
- 05Allied Universal765 postings
- 06FirstService Residential569 postings
- 07Dick's Sporting Goods498 postings
- 08Planned Companies465 postings
- 09Planet Fitness406 postings
- 10Compass Group322 postings
- 11Sedgwick315 postings
- 12Hilton314 postings
- 13Sunrise Senior Living276 postings
- 14Hilton Grand Vacations274 postings
- 15Capital One268 postings
- 16Robert Half253 postings
- 17University of Pittsburgh Medical Center237 postings
- 18Hyatt229 postings
- 19PricewaterhouseCoopers218 postings
- 20Bozzuto216 postings
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