Course 3 introduces systems thinking as a leadership practice for public managers. You'll learn to view your organization as an interconnected system, apply process mapping and innovation tools, and analyze the providers and stakeholders that shape your work.

Key Benefits:

• Think and act systemically across complex public organizations
• Apply innovation, appreciative inquiry, and synthesis thinking
• Use process mapping to identify and improve workflows
• Analyze provider organizations and stakeholder interactions
• Build a system-level analysis of your own organization

What's Included:

• Five content modules covering systems and innovation
• Discussion-based learning and weekly applied learning questions
• A capstone-aligned stakeholder analysis
• Live Zoom office hours with the instructor

Lead from a systems perspective.