Professional Skills: Problem-Solving
Sharpen your ability to tackle challenges with clarity and confidence. Gain real-world strategies for identifying root causes and generating effective solutions.
$99
Total: Course cost
8 Hours to complete
4 modules
Online - self-paced
Learning modality
Earn a credential
View credential
$99
Total: Course cost
8 Hours to complete
4 modules
Online - self-paced
Learning modality
Earn a credential
View credential
$99
Total: Course cost
8 Hours to complete
4 modules
Online - self-paced
Learning modality
Earn a credential
View credential
$99
Total: Course cost
8 Hours to complete
Duration
Online - self-paced
Overview
Every challenge, big or small, starts with a problem. This self-paced course, developed by Dr. Brent Scholar of ASU’s College of Integrative Arts and Sciences, gives you a practical framework to identify, analyze, and solve problems across professional settings. Learn step-by-step processes like root cause analysis, data collection methods, and solution validation. Through interactive exercises and visual tools, you’ll develop a repeatable approach to problem-solving you can use anywhere.
Key Benefits:
- Learn to pinpoint and define problems accurately
- Use proven tools like ECFA and Ishikawa diagrams
- Generate data-informed, actionable solutions
- Collaborate effectively with stakeholders
- Strengthen critical and creative thinking skills
What’s Included:
- Root cause analysis methods: ECFA and Ishikawa (Fishbone) diagrams
- Structured approaches to stakeholder engagement and data gathering
- Practical guides for designing surveys and conducting interviews
- Job aids for visual mapping and executive summaries
- Scenario-based activities for generating and validating solutions
Course Modules
Recommended resource
Try a free job simulation created by top companies to build skills relevant to this program.
Data Analytics Job Simulation
Take this free real-world job simulation to: Test drive a career/role and demonstrate skills to an employer.
Certificate program
This course is a part of the following certificate program:
Who this course is designed for
- Professionals tasked with improving processes or solving team challenges
- Managers and team leads looking to guide effective problem-solving
- Entrepreneurs, analysts, and consultants seeking structured thinking models
- Lifelong learners wanting to sharpen critical thinking and innovation skills
Outcomes
By the end of this course, you’ll be able to:
- Accurately define and contextualize problems
- Identify root causes using visual tools and analysis
- Collect and synthesize relevant data for informed decision-making
- Collaborate with stakeholders to generate actionable solutions
- Apply repeatable problem-solving methods in any setting
Practical skills you will develop
This program equips learners with vital skills to thrive in today's complex workforce. Key skills include:
Connect with our team
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