Overview
This course equips learners with the tools to understand others’ motivations, challenge their own assumptions, and navigate conversations with greater empathy and strategic intent. Whether you're negotiating, leading a team, or making collaborative decisions, perspective-taking helps you communicate with impact and build meaningful, productive relationships.
Key Benefits
- Improve emotional intelligence and active listening
- Reduce bias in decision-making
- Strengthen collaboration and influence through empathy
- Navigate conflict and disagreement constructively
What’s Included
- Interactive exercises in active and disciplined listening
- Guided practice using empathy to navigate bias and disagreement
- Models for mapping mental frames and interpreting others’ motivations
- Tools for applying game theory to influence and collaboration
- Scenario-based activities for understanding diverse perspectives in workplace contexts
Course Modules
Understand how misunderstandings occur and learn key tools—like context-building and open-minded listening—to avoid bias and improve clarity in conversations.
Certificate program
This course is a part of the following certificate program:
Who this course is designed for
- Managers, team leads, and facilitators of group decisions
- Professionals involved in negotiation or change management
- Individuals seeking to improve their emotional intelligence
- Leaders who want to reduce bias and improve collaboration
- Anyone interested in strategic, people-centered decision-making
Outcomes
By the end of this course, you’ll be able to:
- Apply active and disciplined listening techniques
- Recognize and overcome your own biases
- Understand and model other people's motivations
- Use empathy to build trust and drive decisions
- Apply game theory to discover logical, collaborative solutions
Practical skills you will develop
This program equips learners with vital skills to thrive in today's complex workforce. Key skills include:
Conflict resolution
Emotional intelligence
Strategic communication
Interpersonal influence
Empathy
Game theory
Connect with our team
Complete a brief form to get program recommendations and answers to your questions.