Getting through conflict is only half the battle — resolving it is where the real transformation begins. Resolving and Transforming Conflict, developed by ASU’s Sandra Day O’Connor College of Law, gives you the frameworks and tools to create cooperative, lasting solutions. This course builds on conflict awareness and management skills to help you follow through with strategies that promote trust, accountability, and change.

You’ll explore real-world tactics for responding thoughtfully, brainstorming collaboratively, and applying practical solutions that are applicable in any workplace setting. Whether you’re addressing individual disputes or team-wide issues, you’ll develop the confidence to lead with integrity, respond clearly and resolve fairly.

Key Benefits

• Respond effectively to conflict with clarity and empathy
• Create collaborative solutions using proven frameworks
• Follow through on commitments with consistency and trust
• Apply logical thinking and active listening to de-escalate issues
• Transform conflict into growth and stronger team dynamics

What’s Included

• Guided strategies for offering clear, timely, and empathetic responses
• Frameworks for collaborative brainstorming and interest-based problem solving
• Implementation planning tools for tracking roles, deadlines, and resources
• Role-play scenarios and case-based reflection prompts
• Communication templates for conflict follow-up and resolution accountability