The Lean Six Sigma Green Belt - Service/Transactional Certification Program is a 20-week, project-based program designed to combine the valuable techniques of Lean and Six Sigma into one comprehensive course. Consisting of a 10-week online instructional portion and a 60-day applied project phase, the program follows the Define, Measure, Analyze, Improve and Control (DMAIC) methodology; a customer-focused, fact and data-driven approach that guides continuous improvement and operational excellence. Participants will focus on tools for service organizations to increase profitability and reduce process cycle times.

Accredited by the Ira A. Fulton Schools of Engineering at Arizona State University, this certification program provides the knowledge and skills required to effectively manage Lean Six Sigma projects within the customer service and transactional industries to improve service delivery, increase customer satisfaction and create growth. You will qualify for Continuing Education Units (CEU) and Professional Development Units (PDU) from Arizona State University.

Key Skills Covered:

• Craft a Project Charter: Focus on Voice of the Customer and Dimensions of Quality for precise alignment with service excellence.
• Evaluate Service Workflows: Identify inefficiencies and optimize processes within service and transactional settings.
• Analyze Real-World Data: Harness data insights to tackle real-world issues and improve industry-specific challenges.
• Visualize Process Flow: Use process maps to identify waste and streamline service and transactional operations.
• Utilize Quality Tools: Apply qualitative and quantitative techniques to uncover root causes and drive improvements.
• Devise Growth Solutions: Develop strategies to enhance customer satisfaction, service delivery, and growth.
• Implement & Sustain Enhancements: Ensure sustained improvements in service quality and operational efficiency.

Contact

Questions about the course material? Email exec-fseonline@asu.edu

*Any current ASU Staff or Faculty can qualify for a 50% discount! Please just email exec-fseonline@asu.edu with your ASU ID number!