Ushers, Lobby Attendants, and Ticket Takers
Hospitality and TourismO*NET 39-3031.00United States
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and helping patrons locate such facilities as restrooms and telephones.
- Median annual earnings
- $32,906
- Projected change
- +5.2%
- Typical education
- High school diploma or less
- Employment
- 127.27K jobs
50th percentile, United States
2025 to 2035
94.4% of the workforce
Growing to 133.91K by 2035
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The work
What ushers, lobby attendants, and ticket takers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Greet patrons attending entertainment events.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
- Clean facilities.
- Settle seating disputes or help solve other customer concerns.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Assist patrons in finding seats, lighting the way with flashlights, if necessary.
- Maintain order and ensure adherence to safety rules.
- Search for lost articles or for parents of lost children.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $23,566
- 25th percentile
- $28,309
- 50th percentile
- $32,906
- 75th percentile
- $36,941
- 90th percentile
- $42,474
The gold marker shows the median. Half earn more than $32,906 and half earn less.
Employment outlook
2025 to 2035 projection
+5.2%average or slower
2025127,271 jobs
2035 projected133,914 jobs
6,643 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 94.4%
- Associate degree
- 2.7%
- Bachelor's degree
- 1.7%
- Some college
- 1.2%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Service Orientation
- Actively looking for ways to help people.
- Speaking
- Talking to others to convey information effectively.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Coordination
- Adjusting actions in relation to others' actions.
- Persuasion
- Persuading others to change their minds or behavior.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management
- Managing one's own time and the time of others.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Operations Monitoring
- Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Quality Control Analysis
- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Ushers502 postings
- 02Ushers/Ticket Takers137 postings
- 03Head Ushers47 postings
- 04Theater Ushers45 postings
- 05Servers/Greeters15 postings
- 06Showroom Managers14 postings
- 07Entertainment Managers10 postings
- 08Event Staff10 postings
- 09Stadium Operations Managers10 postings
- 10Usher Supervisors10 postings
- 11Special Events Attendants9 postings
- 12Cashiers/Ushers8 postings
- 13Show Hosts8 postings
- 14Guest Service Representatives7 postings
- 15Lobby Attendants7 postings
- 16Auditorium Managers5 postings
- 17Customer Service Workers5 postings
- 18Front of House Managers5 postings
- 19Counter Attendants4 postings
- 20Frontline Managers4 postings
Top employers
- 01Live Nation81 postings
- 02Marcus Theatres32 postings
- 03ASM Global27 postings
- 04Legends Global26 postings
- 05Marcus Theatre Corporation23 postings
- 06Oak View Group20 postings
- 07California State University-Northridge17 postings
- 08Allied Universal16 postings
- 09Six Flags Entertainment Corporation12 postings
- 10MGM Resorts International10 postings
- 11Sight & Sound Theatres10 postings
- 12Elevate Entertainment Group8 postings
- 13Utah Valley University8 postings
- 14Chapman University7 postings
- 15Evoove7 postings
- 16Kings Dominion7 postings
- 17Delaware North5 postings
- 18Marcus Corporation5 postings
- 19The Service Companies5 postings
- 20American Dream4 postings
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