Reservation and Transportation Ticket Agents and Travel Clerks
Hospitality and TourismO*NET 43-4181.00United States
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.
- Median annual earnings
- $44,384
- Projected change
- +7.3%
- Typical education
- High school diploma or less
- Employment
- 124.71K jobs
50th percentile, United States
2025 to 2035
84.5% of the workforce
Growing to 133.82K by 2035
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ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What reservation and transportation ticket agents and travel clerks do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Examine passenger documentation to determine destinations and to assign boarding passes.
- Trace lost, delayed, or misdirected baggage for customers.
- Provide boarding or disembarking assistance to passengers needing special assistance.
- Check baggage and cargo and direct passengers to designated locations for loading.
- Confer with customers to determine their service requirements and travel preferences.
- Announce arrival and departure information, using public address systems.
- Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
- Assemble and issue required documentation, such as tickets, travel insurance policies, or itineraries.
- Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
- Maintain computerized inventories of available passenger space and provide information on space reserved or available.
- Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
- Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
- Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
- Keep information facilities clean during operation.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $31,798
- 25th percentile
- $37,613
- 50th percentile
- $44,384
- 75th percentile
- $59,928
- 90th percentile
- $79,906
The gold marker shows the median. Half earn more than $44,384 and half earn less.
Employment outlook
2025 to 2035 projection
+7.3%faster than average
2025124,708 jobs
2035 projected133,824 jobs
9,116 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 84.5%
- Some college
- 12.2%
- Associate degree
- 2.2%
- Certificate
- 0.6%
- Bachelor's degree
- 0.6%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation
- Actively looking for ways to help people.
- Speaking
- Talking to others to convey information effectively.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Persuasion
- Persuading others to change their minds or behavior.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Time Management
- Managing one's own time and the time of others.
- Coordination
- Adjusting actions in relation to others' actions.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Instructing
- Teaching others how to do something.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Mathematics
- Using mathematics to solve problems.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Reservations Agents1,070 postings
- 02Travel Advisors602 postings
- 03Ticket Agents185 postings
- 04Reservations Sales Agents130 postings
- 05Ticket/Gate Agents73 postings
- 06Ticket Sales Agents65 postings
- 07Ticket Sales Associates59 postings
- 08Reservations Specialists37 postings
- 09Corporate Travel Agents34 postings
- 10Luxury Travel Advisors33 postings
- 11Ticket Sellers32 postings
- 12Box Office Ticket Agents31 postings
- 13Ticket Office Associates31 postings
- 14Central Reservations Agents30 postings
- 15Reservations Coordinators28 postings
- 16Call Center Reservation Agents27 postings
- 17Leisure Travel Agents26 postings
- 18Reservation Sales Associates23 postings
- 19Reservationists21 postings
- 20Reservations Supervisors21 postings
Top employers
- 01Teleperformance217 postings
- 02U-Haul185 postings
- 03AAA96 postings
- 04Marriott International68 postings
- 05Delta Air Lines65 postings
- 06JPMorgan Chase45 postings
- 07Four Seasons39 postings
- 08Hyatt25 postings
- 09Hilton24 postings
- 10French Lick Resort21 postings
- 11Aaa Central Penn20 postings
- 12TEKsystems20 postings
- 13Cedar Point19 postings
- 14Creative Agency Group19 postings
- 15Corporate Travel Management Us18 postings
- 16Oak View Group18 postings
- 17Accor Group17 postings
- 18Pyramid Global17 postings
- 19Avflight16 postings
- 20Omni Hotels & Resorts16 postings
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