Insurance Claims and Policy Processing Clerks
FinanceO*NET 43-9041.00United States
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records.
- Median annual earnings
- $49,150
- Projected change
- +1.5%
- Typical education
- High school diploma or less
- Employment
- 234.95K jobs
50th percentile, United States
2025 to 2035
55.3% of the workforce
Growing to 238.43K by 2035
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The work
What insurance claims and policy processing clerks do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Prepare insurance claim forms or related documents, and review them for completeness.
- Calculate amount of claim.
- Post or attach information to claim file.
- Transmit claims for payment or further investigation.
- Contact insured or other involved persons to obtain missing information.
- Review insurance policy to determine coverage.
- Process and record new insurance policies and claims.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Provide customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Transcribe data to worksheets, and enter data into computer for use in preparing documents and adjusting accounts.
- Notify insurance agent and accounting department of policy cancellation.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $37,379
- 25th percentile
- $44,082
- 50th percentile
- $49,150
- 75th percentile
- $60,446
- 90th percentile
- $74,258
The gold marker shows the median. Half earn more than $49,150 and half earn less.
Employment outlook
2025 to 2035 projection
+1.5%average or slower
2025234,948 jobs
2035 projected238,434 jobs
3,486 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 55.3%
- Associate degree
- 21.1%
- Some college
- 9.3%
- Certificate
- 7.6%
- Bachelor's degree
- 6.6%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Time Management
- Managing one's own time and the time of others.
- Speaking
- Talking to others to convey information effectively.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Service Orientation
- Actively looking for ways to help people.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Coordination
- Adjusting actions in relation to others' actions.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Persuasion
- Persuading others to change their minds or behavior.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Instructing
- Teaching others how to do something.
- Mathematics
- Using mathematics to solve problems.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Claims Representatives1,855 postings
- 02Workers' Compensation Claims Representatives1,202 postings
- 03Underwriting Assistants734 postings
- 04Claims Processors694 postings
- 05Liability Claims Representatives475 postings
- 06Field Claims Representatives284 postings
- 07Claims Assistants271 postings
- 08Bodily Injury Claims Adjusters258 postings
- 09Claims Coordinators219 postings
- 10Property Claims Representatives213 postings
- 11Claims Analysts206 postings
- 12Auto Claims Representatives192 postings
- 13Reimbursement Analysts171 postings
- 14Auto Adjusters169 postings
- 15Underwriting Support Specialists164 postings
- 16Underwriting Interns163 postings
- 17Claims Adjudicators159 postings
- 18Brokers Associate156 postings
- 19Disability Representatives156 postings
- 20Total Loss Representatives156 postings
Top employers
- 01Sedgwick2,302 postings
- 02The Hartford987 postings
- 03Travelers487 postings
- 04Auto-Owners Insurance456 postings
- 05USAA340 postings
- 06Molina Healthcare296 postings
- 07Arthur J. Gallagher238 postings
- 08Ryder223 postings
- 09Allstate217 postings
- 10Hub International210 postings
- 11Cardinal Health209 postings
- 12Zurich Insurance201 postings
- 13Marsh McLennan186 postings
- 14Erie Insurance170 postings
- 15Sentry Insurance152 postings
- 16Insurance Office Of America149 postings
- 17UnitedHealth Group149 postings
- 18Berkley145 postings
- 19Chubb143 postings
- 20TEKsystems142 postings
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