First-Line Supervisors of Personal Service Workers
Human ServicesO*NET 39-1022.00United States
Supervise and coordinate activities of personal service workers.
- Median annual earnings
- $48,500
- Projected change
- +9.3%
- Typical education
- Associate degree
- Employment
- 119.61K jobs
50th percentile, United States
2025 to 2035
47.8% of the workforce
Growing to 130.73K by 2035
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The work
What first-line supervisors of personal service workers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Train workers in proper operational procedures and functions and explain company policies.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Resolve customer complaints regarding worker performance or services rendered.
- Recruit and hire staff members.
- Take disciplinary action to address performance problems.
- Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Investigate employee complaints and resolve problems following management rules and regulations.
- Direct or coordinate the activities of workers, such as hotel staff or hair stylists.
- Participate in continuing education to stay abreast of industry trends and developments.
- Arrange worker breaks to ensure services are adequately staffed throughout each shift.
- Inform management about problems, such as employee disputes.
- Apply customer feedback to service improvement efforts.
- Inform workers about interests or special needs of specific groups.
- Requisition necessary supplies, equipment, or services.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $33,820
- 25th percentile
- $38,924
- 50th percentile
- $48,500
- 75th percentile
- $61,000
- 90th percentile
- $75,661
The gold marker shows the median. Half earn more than $48,500 and half earn less.
Employment outlook
2025 to 2035 projection
+9.3%faster than average
2025119,612 jobs
2035 projected130,731 jobs
11,119 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- Associate degree
- 47.8%
- Some college
- 23.9%
- High school diploma or less
- 18%
- Bachelor's degree
- 7.5%
- Master's or Professional degree
- 2.9%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Time Management
- Managing one's own time and the time of others.
- Speaking
- Talking to others to convey information effectively.
- Coordination
- Adjusting actions in relation to others' actions.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Service Orientation
- Actively looking for ways to help people.
- Persuasion
- Persuading others to change their minds or behavior.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Instructing
- Teaching others how to do something.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
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