First-Line Supervisors of Passenger Attendants

Transportation, Distribution and LogisticsO*NET 53-1044.00United States

Supervise and coordinate activities of passenger attendants.

COMING SOON See related ASU learning

Median annual earnings: $62,769
Projected change: +7.5%
Typical education: Bachelor's degree
Employment: 632.44K jobs

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Build the skills

ASU learning related to this career

These courses and certificates are connected through catalog career relationships and Lightcast skill tags.

The work

What first-line supervisors of passenger attendants do

Tasks reported for this occupation, ordered by how often they come up in the role.

Analyze and record personnel or operational data and write related activity reports.
Apply customer feedback to service improvement efforts.
Compute or estimate cash, payroll, transportation, or personnel requirements.
Confer with customers, supervisors, contractors, or other personnel to exchange information or to resolve problems.
Direct or coordinate the activities of workers, such as flight or car attendants.
Enforce safety rules and regulations.
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers.
Inform workers about interests or special needs of specific groups.
Inspect materials, stock, vehicles, equipment, or facilities to ensure that they are safe, free of defects, and consistent with specifications.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Participate in continuing education to stay abreast of industry trends and developments.
Recommend and implement measures to improve worker motivation, work methods, or customer services.
Recruit and hire staff members.
Requisition necessary supplies, equipment, or services.
Resolve customer complaints regarding worker performance or services rendered.
Take disciplinary action to address performance problems.
Train workers in proper operational procedures and functions and explain company policies.

Pay and outlook

What the job pays and where it is heading

Annual earnings range

Reported earnings by percentile, United States

10th percentile: $43,208
25th percentile: $49,925
50th percentile: $62,769
75th percentile: $78,093
90th percentile: $96,230

The gold marker shows the median. Half earn more than $62,769 and half earn less.

Employment outlook

2025 to 2035 projection

+7.5%faster than average

2025632,444 jobs

2035 projected679,724 jobs

47,280 more positions over the decade, before replacement hiring.

Preparation

Education levels

What people currently working in the career hold. These are not entry requirements.

Bachelor's degree: 34.5%
High school diploma or less: 26.9%
Certificate: 21.9%
Associate degree: 16.7%

Skills

Skills employers ask for

Technical skills appearing most often in job postings for this occupation.

Lifting Ability
Passenger Service
Auditing
Federal Aviation Administration
Transportation Security Administration (TSA)
Employee Relations
Safety Procedures
Aircraft Interiors
Occupational Safety And Health
Window Cleaning
Upholstery
Service Industries
Radio Equipment
Just Culture Methodology
Corporate Security
Federal Aviation Regulations
Operations Management
Airline Management
Airport Authorities
Financial Statements

How the work gets done

Core competencies

Broad capabilities associated with strong performance in this occupation.

In the market

Job titles and employers

Recent job postings in United States

Common job titles

01Passenger Service Supervisors210 postings
02Aircraft Cabin Agents114 postings
03Ramp Services Supervisors75 postings
04Wheelchair Agents62 postings
05Cabin Service Agents59 postings
06Airport Managers48 postings
07Ramp Supervisors35 postings
08Supervisors35 postings
09Passenger Service Managers34 postings
10Managers on Duty20 postings
11Plant Operations Resource Leaders20 postings
12Inflight Supervisors18 postings
13Training Supervisors17 postings
14Coordinators13 postings
15Cross Utilized Agents13 postings
16Airline Agents12 postings
17Provisioning Specialists12 postings
18Station Managers12 postings
19Night Supervisors11 postings
20Performance Managers11 postings

Top employers

01G2 Secure Staffing235 postings
02Worldwide Flight Services148 postings
03Unifi Aviation94 postings
04Swissport92 postings
05Menzies Aviation59 postings
06ABM Industries50 postings
07Alliance Ground International38 postings
08Prospect Airport Services27 postings
09American Airlines Group20 postings
10Primeflight Aviation Services20 postings
11Signature Flight Support20 postings
12dnata19 postings
13GAT Airline Ground Support18 postings
14Ermc Aviation17 postings
15Trego/Dugan Aviation Of Grand Island16 postings
16Allegiant13 postings
17Trego-Dugan Aviation13 postings
18Maximus Global Services12 postings
19Grupo Eulen11 postings
20United Ground Express10 postings

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