First-Line Supervisors of Office and Administrative Support Workers
Business, Management and AdministrationO*NET 43-1011.00United States
Directly supervise and coordinate the activities of clerical and administrative support workers.
- Median annual earnings
- $69,167
- Projected change
- +4.2%
- Typical education
- Bachelor's degree
- Employment
- 1.51M jobs
50th percentile, United States
2025 to 2035
45.2% of the workforce
Growing to 1.57M by 2035
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The work
What first-line supervisors of office and administrative support workers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
- Recruit, interview, and select employees.
- Interpret and communicate work procedures and company policies to staff.
- Train or instruct employees in job duties or company policies or arrange for training to be provided.
- Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
- Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
- Compute figures such as balances, totals, or commissions.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Make recommendations to management concerning such issues as staffing decisions or procedural changes.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Develop or update procedures, policies, or standards.
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
- Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $45,220
- 25th percentile
- $55,594
- 50th percentile
- $69,167
- 75th percentile
- $84,888
- 90th percentile
- $104,959
The gold marker shows the median. Half earn more than $69,167 and half earn less.
Employment outlook
2025 to 2035 projection
+4.2%average or slower
20251,508,777 jobs
2035 projected1,572,367 jobs
63,590 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- Bachelor's degree
- 45.2%
- High school diploma or less
- 23.2%
- Some college
- 20%
- Associate degree
- 9.6%
- Master's or Professional degree
- 1.3%
- Certificate
- 0.6%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Speaking
- Talking to others to convey information effectively.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Coordination
- Adjusting actions in relation to others' actions.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Time Management
- Managing one's own time and the time of others.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Instructing
- Teaching others how to do something.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Persuasion
- Persuading others to change their minds or behavior.
- Service Orientation
- Actively looking for ways to help people.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Office Managers17,463 postings
- 02Customer Success Managers12,404 postings
- 03Office Administrators10,476 postings
- 04Administrative Coordinators8,022 postings
- 05Customer Service Managers4,774 postings
- 06Customer Experience Managers4,679 postings
- 07Practice Managers4,089 postings
- 08Payroll Managers4,074 postings
- 09Dental Office Managers3,434 postings
- 10Customer Experience Coordinators3,397 postings
- 11Front Office Managers3,207 postings
- 12Commercial Insurance Account Managers3,195 postings
- 13Client Success Managers3,115 postings
- 14Customer Service Supervisors2,952 postings
- 15Customer Service Coordinators2,912 postings
- 16Front End Supervisors2,678 postings
- 17Account Managers2,596 postings
- 18Operations Managers2,327 postings
- 19Self Storage Managers2,200 postings
- 20Branch Office Administrators2,183 postings
Top employers
- 01TJX4,053 postings
- 02Insurance Office Of America4,039 postings
- 03Walmart3,429 postings
- 04Robert Half3,423 postings
- 05Public Storage2,123 postings
- 06Edward Jones2,008 postings
- 07CVS Health1,780 postings
- 08Aspen Dental1,401 postings
- 09Michaels1,266 postings
- 10Aaron's1,165 postings
- 11Five Below1,022 postings
- 12Whole Foods807 postings
- 13Arthur J. Gallagher777 postings
- 14Waste Management776 postings
- 15Accenture715 postings
- 16Sedgwick684 postings
- 17Marshalls670 postings
- 18JPMorgan Chase655 postings
- 19Datavant654 postings
- 20Food Lion640 postings
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