First-Line Supervisors of Non-Retail Sales Workers
Marketing, Sales and ServiceO*NET 41-1012.00United States
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Median annual earnings
- $75,945
- Projected change
- +4.2%
- Typical education
- Bachelor's degree
- Employment
- 297.31K jobs
50th percentile, United States
2025 to 2035
45% of the workforce
Growing to 309.78K by 2035
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ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
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The work
What first-line supervisors of non-retail sales workers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Monitor sales staff performance to ensure that goals are met.
- Provide staff with assistance in performing difficult or complicated duties.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services.
- Listen to and resolve customer complaints regarding services, products, or personnel.
- Hire, train, and evaluate personnel.
- Keep records pertaining to purchases, sales, and requisitions.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Plan and prepare work schedules, and assign employees to specific duties.
- Attend company meetings to exchange product information and coordinate work activities with other departments.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $39,427
- 25th percentile
- $52,826
- 50th percentile
- $75,945
- 75th percentile
- $111,881
- 90th percentile
- $173,831
The gold marker shows the median. Half earn more than $75,945 and half earn less.
Employment outlook
2025 to 2035 projection
+4.2%average or slower
2025297,308 jobs
2035 projected309,775 jobs
12,467 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- Bachelor's degree
- 45%
- Some college
- 16.5%
- High school diploma or less
- 16%
- Master's or Professional degree
- 13%
- Associate degree
- 9.6%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Speaking
- Talking to others to convey information effectively.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Time Management
- Managing one's own time and the time of others.
- Coordination
- Adjusting actions in relation to others' actions.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Persuasion
- Persuading others to change their minds or behavior.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Instructing
- Teaching others how to do something.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Service Orientation
- Actively looking for ways to help people.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Sales Supervisors1,670 postings
- 02Catering Sales Managers1,457 postings
- 03Inside Sales Managers1,136 postings
- 04Client Solutions Managers616 postings
- 05Commercial Specialists486 postings
- 06Inside Sales Account Managers310 postings
- 07Implementation Managers305 postings
- 08Administrative Support Managers247 postings
- 09Sales Administrators246 postings
- 10Catering Directors206 postings
- 11Inside Sales Supervisors205 postings
- 12Engagement Managers198 postings
- 13Inbound Sales Specialists185 postings
- 14Solutions Consultants167 postings
- 15Client Delivery Managers156 postings
- 16Works Operatives153 postings
- 17Support Leads146 postings
- 18Managers141 postings
- 19Program Managers136 postings
- 20BDC Administrators135 postings
Top employers
- 01AutoZone488 postings
- 02PricewaterhouseCoopers465 postings
- 03Warby Parker365 postings
- 04Datavant325 postings
- 05Robert Half311 postings
- 06Accenture274 postings
- 07Public Consulting Group225 postings
- 08Les Schwab Tire Center207 postings
- 09Deloitte206 postings
- 10Staples204 postings
- 11Marriott International190 postings
- 12Hilton161 postings
- 13Five Below156 postings
- 14JPMorgan Chase154 postings
- 15IBM150 postings
- 16Slice Merchant Services150 postings
- 17CVS Health149 postings
- 18Phantom Fireworks147 postings
- 19Circana144 postings
- 20Compass Group143 postings
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