First-Line Supervisors of Housekeeping and Janitorial Workers
Hospitality and TourismO*NET 37-1011.00United States
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
- Median annual earnings
- $47,292
- Projected change
- +7.1%
- Typical education
- High school diploma or less
- Employment
- 234.89K jobs
50th percentile, United States
2025 to 2035
46.3% of the workforce
Growing to 251.66K by 2035
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The work
What first-line supervisors of housekeeping and janitorial workers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
- Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
- Inspect work performed to ensure that it meets specifications and established standards.
- Perform or assist with cleaning duties as necessary.
- Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
- Plan and prepare employee work schedules.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Establish and implement operational standards and procedures for the departments supervised.
- Inventory stock to ensure that supplies and equipment are available in adequate amounts.
- Issue supplies and equipment to workers.
- Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
- Check and maintain equipment to ensure that it is in working order.
- Direct activities for stopping the spread of infections in facilities, such as hospitals.
- Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Maintain required records of work hours, budgets, payrolls, and other information.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Investigate complaints about service and equipment, and take corrective action.
- Instruct staff in work policies and procedures, and the use and maintenance of equipment.
- Select and order or purchase new equipment, supplies, or furnishings.
- Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
- Confer with staff to resolve performance and personnel problems, and to discuss company policies.
- Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
- Recommend changes that could improve service and increase operational efficiency.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $30,542
- 25th percentile
- $36,558
- 50th percentile
- $47,292
- 75th percentile
- $64,004
- 90th percentile
- $87,053
The gold marker shows the median. Half earn more than $47,292 and half earn less.
Employment outlook
2025 to 2035 projection
+7.1%faster than average
2025234,894 jobs
2035 projected251,660 jobs
16,766 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 46.3%
- Some college
- 19.2%
- Associate degree
- 14.5%
- Bachelor's degree
- 12.3%
- Certificate
- 7.8%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Time Management
- Managing one's own time and the time of others.
- Coordination
- Adjusting actions in relation to others' actions.
- Speaking
- Talking to others to convey information effectively.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Service Orientation
- Actively looking for ways to help people.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Instructing
- Teaching others how to do something.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Quality Control Analysis
- Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Persuasion
- Persuading others to change their minds or behavior.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Management of Material Resources
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Housekeeping Supervisors7,756 postings
- 02Housekeeping Managers3,576 postings
- 03Executive Housekeepers2,600 postings
- 04Environmental Services Managers1,717 postings
- 05Housekeeping Inspectors1,281 postings
- 06Directors of Housekeeping1,083 postings
- 07Directors of Environmental Services933 postings
- 08Environmental Services Supervisors746 postings
- 09Environmental Services Department Managers591 postings
- 10Hotel Housekeeping Supervisors530 postings
- 11Housekeepers443 postings
- 12Heads of Housekeeping392 postings
- 13Housekeeping Room Inspectors347 postings
- 14Housekeeping/Laundry Supervisors340 postings
- 15Environmental Services Technicians264 postings
- 16Housekeeping Coordinators256 postings
- 17Cleaning Supervisors240 postings
- 18Housekeeping Operations Managers239 postings
- 19Executive Housekeeping Managers217 postings
- 20Environmental Services Operations Managers205 postings
Top employers
- 01Healthcare Services Group1,473 postings
- 02Marriott International1,428 postings
- 03Hilton1,086 postings
- 04Compass Group598 postings
- 05French Lick Resort430 postings
- 06Hyatt406 postings
- 07Sodexo391 postings
- 08Holiday Inn374 postings
- 09Crothall Healthcare327 postings
- 10MasterCorp322 postings
- 11Aimbridge Hospitality281 postings
- 12Aramark237 postings
- 13Highgate Hotels158 postings
- 14Park Hotels & Resorts134 postings
- 15Omni Hotels & Resorts130 postings
- 16Davidson Hospitality129 postings
- 17Hilton Grand Vacations128 postings
- 18Schulte Hospitality Group126 postings
- 19HEI Hotels & Resorts123 postings
- 20Kimpton Hotels & Restaurants111 postings
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