First-Line Supervisors of Gambling Services Workers
Hospitality and TourismO*NET 39-1013.00United States
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift.
- Median annual earnings
- $63,814
- Projected change
- +4%
- Typical education
- High school diploma or less
- Employment
- 22.25K jobs
50th percentile, United States
2025 to 2035
53.8% of the workforce
Growing to 23.15K by 2035
Explore this career by location
Compare nationwide estimates with state or county job-market data.
Showing United States
Loading available locations…
Build the skills
ASU learning related to this career
These courses and certificates are connected through catalog career relationships and Lightcast skill tags.
Loading related ASU learning
The work
What first-line supervisors of gambling services workers do
Tasks reported for this occupation, ordered by how often they come up in the role.
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Perform paperwork required for monetary transactions.
- Respond to and resolve patrons' complaints.
- Greet customers and ask about the quality of service they are receiving.
- Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
- Monitor payment of hand-delivered jackpots to ensure promptness.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Establish and maintain banks and table limits for each game.
- Reset slot machines after payoffs.
- Answer patrons' questions about gaming machine functions and payouts.
- Record the specifics of malfunctioning machines and document malfunctions needing repair.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
- Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Clean and maintain slot machines and surrounding areas.
Pay and outlook
What the job pays and where it is heading
Annual earnings range
Reported earnings by percentile, United States
- 10th percentile
- $41,392
- 25th percentile
- $51,334
- 50th percentile
- $63,814
- 75th percentile
- $75,774
- 90th percentile
- $84,760
The gold marker shows the median. Half earn more than $63,814 and half earn less.
Employment outlook
2025 to 2035 projection
+4%average or slower
202522,254 jobs
2035 projected23,152 jobs
898 more positions over the decade, before replacement hiring.
Preparation
Education levels
What people currently working in the career hold. These are not entry requirements.
- High school diploma or less
- 53.8%
- Some college
- 17.2%
- Certificate
- 11.9%
- Associate degree
- 10.6%
- Bachelor's degree
- 6.5%
Skills
Skills employers ask for
Technical skills appearing most often in job postings for this occupation.
How the work gets done
Core competencies
Broad capabilities associated with strong performance in this occupation.
- Monitoring
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Service Orientation
- Actively looking for ways to help people.
- Speaking
- Talking to others to convey information effectively.
- Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Reading Comprehension
- Understanding written sentences and paragraphs in work-related documents.
- Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
- Time Management
- Managing one's own time and the time of others.
- Management of Personnel Resources
- Motivating, developing, and directing people as they work, identifying the best people for the job.
- Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
- Coordination
- Adjusting actions in relation to others' actions.
- Instructing
- Teaching others how to do something.
- Complex Problem Solving
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Negotiation
- Bringing others together and trying to reconcile differences.
- Judgment and Decision Making
- Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Persuasion
- Persuading others to change their minds or behavior.
- Active Learning
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Systems Analysis
- Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation
- Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
- Learning Strategies
- Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
In the market
Job titles and employers
Recent job postings in United StatesCommon job titles
- 01Table Games Floor Supervisors208 postings
- 02Slot Technicians180 postings
- 03Cage Supervisors172 postings
- 04Table Games Supervisors160 postings
- 05Supervisors121 postings
- 06Beverage Supervisors117 postings
- 07Slot Supervisors100 postings
- 08Poker Supervisors93 postings
- 09Casino Supervisors75 postings
- 10Floor Supervisors66 postings
- 11Environmental Services Technicians58 postings
- 12Player Services Supervisors56 postings
- 13Amusements Managers54 postings
- 14Bussers46 postings
- 15Count Room Supervisors44 postings
- 16Dual Rate Supervisors43 postings
- 17Concession Supervisors42 postings
- 18Casino Floor Supervisors41 postings
- 19Team Supervisors34 postings
- 20Table Games Dual Rate Supervisors32 postings
Top employers
- 01Caesars Entertainment216 postings
- 02Delaware North140 postings
- 03Boyd Gaming109 postings
- 04MGM Resorts International80 postings
- 05French Lick Resort76 postings
- 06Churchill Downs71 postings
- 07Round One Entertainment71 postings
- 08Ballys Hotel & Casino67 postings
- 09Ip Casino Resort Spa41 postings
- 10Hard Rock Hotel And Casino33 postings
- 11Hard Rock International33 postings
- 12Pechanga Resort & Casino27 postings
- 13Loomis26 postings
- 14Cherokee Nation Entertainment24 postings
- 15Jacobs Entertainment23 postings
- 16Cherokee Nation22 postings
- 17Sandia Resort And Casino20 postings
- 18Choctaw Nation Of Oklahoma19 postings
- 19DraftKings19 postings
- 20Colleyville Lifetime Fitness18 postings
Keep looking